Sales Agreement

This agreement has been drawn up based on the necessity of making a contract for sales made over the internet, in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, and is as follows in articles.

1. Subject

The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers-Regulation on Principles and Procedures for the Application of Distance Contracts, regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the SELLER sells to the BUYER.

2.1. Seller Information

www.istvia.com

2.2. Buyer Information

BUYER; Is the person who is a member of the "www.istvia.com" shopping site as a Customer. The address and contact information used during membership are taken as basis. Membership with incorrect or erroneous information and purchase of services are entirely the responsibility of the BUYER. The BUYER is responsible for the authorized or unauthorized alteration of this information by another person or persons. Each member is responsible for the security of their own membership access. All articles specified in the "www.istvia.com" User Agreement must be read carefully and complied with.

3. Contract Product Information

It consists of the type of service, the number of people to receive the service, place, time, sales price, payment method, and the information at the moment the order is finalized. The BUYER is responsible for the correct selection and provision of this information.

4. General Provisions

4.1. The BUYER declares that they have read and are informed about all preliminary information regarding the basic qualifications of the service subject to the contract specified in Article 3, the sales price, and payment method, and has given the necessary confirmation electronically.

4.2. The service subject to the contract is performed on the date and at the place requested by the buyer. The purchased service and, if any, products are made available to the BUYER when the service is provided. The usage period ends upon completion of the service.

4.3. If the service subject to the contract is to be provided to a person/organization other than the BUYER, the BUYER is obliged to transfer the date, place, and time information to the person to be served. www.istvia.com cannot be held responsible for incorrect or incomplete information transfer.

4.4. www.istvia.com is responsible for performing the service subject to the contract in accordance with the place, date, and time information specified during the purchase. www.istvia.com may subcontract the service to provide this service. It may have it done by another company or third parties, institutions, or organizations with which it has a service contract under the specified conditions.

4.5. For the provision of the service subject to the contract; this contract must have been approved by reading and ticking the approval box on the website and delivered to www.istvia.com, and its price must have been paid with one of the payment options offered by the SELLER. If for any reason the product price is not paid or is canceled in bank records, www.istvia.com is deemed to be relieved of the obligation to perform the service.

4.6. If www.istvia.com cannot provide the service subject to the contract due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, partial or complete interruption of transportation, it is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the order regardless of the general cancellation rules or to postpone the service subject to the contract until the impeding situation disappears. If the BUYER cancels the order in accordance with the specified conditions, the amount paid will be refunded to the account from which the payment was made within 10 days.

4.7. www.istvia.com is obliged to reserve seats according to the number of passengers specified during the purchase process, which is the basis for the service procurement. The BUYER or the 3rd person/persons for whom the service is requested must be present at the specified point at the specified date and time for the service to be provided. For transfers originating from the airport, the BUYER agrees to wait for 45 minutes after meeting the authorized personnel of www.istvia.com. At the meeting point, the www.istvia.com vehicle(s) will wait for a maximum of 1 hour in cases where no prior information is given. For airport pick-up transfers, the specified time may not be taken into account as flight landings can be tracked. Otherwise, the service is considered to have been provided for the BUYER or person(s) who do not arrive for more than 1 hour from the time specified by the BUYER. From this moment on, the BUYER cannot claim any rights. No refund will be made. For long-distance services, it is at the discretion of www.istvia.com whether to make a partial payment or not.

4.8. www.istvia.com uses Google map services for price calculations for the service it provides. For passenger transport services determined to have been purchased below or above their real value due to erroneous operations such as calculation or route drawing originating from Google map services, or due to conscious or unconscious actions of authorized or unauthorized persons connected to the www.istvia.com infrastructure, the SELLER will inform the BUYER before the relevant transfer is carried out, and the cancellation process for the relevant transfer will be performed. A new order may be purchased by the BUYER according to their request.

4.9. This contract is valid from the moment the request is registered in the www.istvia.com system after the BUYER clicks the "I have read and agree" confirmation box.

5. Right of Withdrawal / Change and Cancellation Procedures

The BUYER has the right of withdrawal up to twelve (12) hours before the provision of the service subject to the contract. To exercise the right of withdrawal, notification must be made to www.istvia.com by fax, email, or telephone within this period. If this right is exercised, www.istvia.com will refund the service fee to the BUYER within the following ten (10) days.

The BUYER has the right to change or postpone the start and end place of the service and the service time up to six (6) hours before the provision of the service subject to the contract. To exercise the right of change, notification must be made to www.istvia.com by telephone or by transmitting it to the live support units within this period. The postponement can be made for a maximum of thirty (30) calendar days later.

The invoice for the service is issued if the service is performed. The invoice is delivered in the manner requested by the BUYER from the options offered to the BUYER.

VAT and other legal obligations, if any, cannot be refunded in full or partial refunds that may occur due to cancellation or disruption of invoiced services originating from the BUYER. If the disruption or cancellation is due to www.istvia.com, the full payment is refunded to the BUYER's account.

In addition, for services produced according to the consumer's special requests and demands or made personal by making changes or additions, and in promotional sales such as Campaigns and other promotions, the cancellation process cannot be performed, and the BUYER cannot exercise the right of withdrawal. However, they can exercise the right of postponement in accordance with the change rules to be used within thirty (30) calendar days.

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the place of residence of www.istvia.com are authorized up to the value declared by the Ministry of Industry and Trade.

In case the order is finalized, the BUYER will be deemed to have accepted all the conditions of this contract.